Travis Welch
Alpharetta,GA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Your Pie Franchising
Milton, GA
08.2021 - Current
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
Shift Manager/Key Holder
Your Pie Franchising
Milton, GA
03.2019 - 08.2021
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Opened inventory boxes and restocked shelves.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw team of 25-30 employees.
Shift Leader
Robeks Fresh Smoothies And Juices
Alpharetta, GA
10.2015 - 05.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor of Arts - Liberal Arts
Thomas Aquinas College
Santa Paula, CA05.2021
Skills
- Food and Beverage Knowledge
- Customer Satisfaction
- Interpersonal and Written Communication
- Supply Ordering and Management
- Opening and Closing Procedures
- Restaurant Operation
Timeline
Assistant General Manager
Your Pie Franchising
08.2021 - Current
Shift Manager/Key Holder
Your Pie Franchising
03.2019 - 08.2021
Shift Leader
Robeks Fresh Smoothies And Juices
10.2015 - 05.2016
Bachelor of Arts - Liberal Arts
Thomas Aquinas College
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