Travis Williams
Apache Junction,AZ
Summary
Dynamic Shift Leader with a proven track record at Carl's Jr for enhancing team performance and customer satisfaction. Excelled in staff development and complaint resolution, significantly improving service quality. Skilled in POS system operation and adept at fostering a safe, efficient workplace. Achievements include training new employees and streamlining daily workflows for optimal efficiency.
Overview
3
3
years of professional experience
Work History
Shift Leader
Carl's Jr
09.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Courtesy Clerk
Frys Food
02.2022 - 08.2023
- Helped customers take merchandise out of store and loaded items into vehicles.
- Collected more than 250 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Assisted customers with large purchases by carrying items to vehicles.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
Education
High School Diploma -
Eastmark High School
Mesa, AZ12.2024
Skills
- Performance metrics
- Safety processes and procedures
- Complaint resolution
- Staff development
- Client service
- POS system operation
- Team supervision
- Daily workflows
- Sales and upselling
Timeline
Shift Leader
Carl's Jr
09.2024 - Current
Courtesy Clerk
Frys Food
02.2022 - 08.2023
High School Diploma -
Eastmark High School
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