Travon Harris

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• resolved an average of 50+ customer inquiries daily via phone, email, and chat, achieving a 90% satisfaction rate
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

• Handed out souvenirs to create brand awareness
  ● Represented the company and educated attendees about both brands
  ● Handed out samples to create brand awareness
  ● Measured and reported the performance of pricing and contract performance
  ● Built team capacity by training newly hired brand ambassadors as well as motivating
  them
  ● Conducted SWOT and event recaps reports
• Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
• Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.

• Represented the company and educated shoppers about the games.
  ● Worked closely with management activities affecting brands
  ● Built relationships with external and internal forces to engender keen awareness.
  ● Engaged Customers in demo gameplay in order to achieve brand popularity.
  ● Drove sales through demo game play and coaching gameplay.
• Showed understanding of customer's personal style and preferences when offering product advice.
• Approached strangers and interacted in natural conversation with goal of developing brand loyalty.

Represented the company and educated shoppers about the games.
● Engaged Customers in demo gameplay in order to achieve brand popularity.
● Drove sales through demo game play and coaching gameplay.
● Built relationships with external and internal forces to engender keen awareness.
● Worked closely with management activities affecting brands

• Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
• Approached strangers and interacted in natural conversation with goal of developing brand loyalty.