Trennon Wade
Brooklyn,NY
Summary
• Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Caring Home Health Aide with demonstrated experience providing quality in-home care to elderly, disabled and chronically ill individuals. Skilled in assisting with needs of diverse clientele.
• Experienced Collections Specialist bringing Number-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
15
15
years of professional experience
Work History
Home Health Aide
Weiss Family
Brooklyn, NY
01.2022 - Current
- Helped patient maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patient, reducing falls and accidents.
- Assisted client with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patient.
Advanced Customer Service Supervisor
Infotel Internationa / Strategic Link Consulting
Kennesaw, GA
02.2009 - 05.2022
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Scheduled regular team meetings to review team and individual goals, analyze results data, discuss challenges faced during the collection process.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews for staff.
Education
Business Administration - Accounting
Edward P Yorke, High School
Belize, Central AmericaSkills
- Team Supervision and Management
- Staff Training
- Call Management Systems
- Proficient in Microsoft Outlook, Word, and Excel
- Excellent time management skills
- Workforce Management
Timeline
Home Health Aide
Weiss Family
01.2022 - Current
Advanced Customer Service Supervisor
Infotel Internationa / Strategic Link Consulting
02.2009 - 05.2022
Business Administration - Accounting
Edward P Yorke, High School