Overview
3
3
years of professional experience
Work History
Service Professional
Greenix Pest Control
11.2023 - Current
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Proactively addressed potential issues before they escalated, preventing negative impacts on the customer experience.
- Exceeded performance goals by effectively managing multiple tasks in a fast-paced environment.
- Resolved customer complaints, ensuring an optimal resolution for both the client and company.
- Collaborated with team members to deliver exceptional customer experiences.
- Generated positive feedback from clients through effective problem-solving skills and empathetic communication techniques.
- Provided comprehensive support to clients during the entire service process, from initial inquiry to final resolution.
- Increased customer loyalty through personalized attention and genuine care for their needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
Pizza Maker
Gelsosomo's Pizzeria
04.2021 - 09.2023
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Trained and assisted new kitchen staff members.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Summary
Adept at complaint resolution and data analysis, I consistently exceeded performance goals wherever I work by optimizing customer experiences and streamlining service processes. My proactive approach and analytical thinking led to increased client loyalty and efficiency. Skilled in logistics coordination and upselling, I excel in fast-paced environments, driving results and fostering team collaboration. I am very adamant about teamwork and compassion to reach out and help to assure best possible outcomes.
Education
High School Diploma -
06.2023
Skills
- Upselling strategies
- Complaint resolution
- Analytical Thinking
- Idea Development and Brainstorming
- Project Planning
- Data Analysis
- Logistics Coordination
Timeline
Service Professional - Greenix Pest Control
11.2023 - Current
Pizza Maker - Gelsosomo's Pizzeria
04.2021 - 09.2023
Indiana Connections Academy - High School Diploma,
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