Trent Reid
Belleville
Summary
- Detail-oriented professional with expertise in optimizing operational processes and ensuring workplace safety. Known for strong problem-solving skills and effective team leadership, dedicated to achieving excellence in customer service and team performance.
- Dynamic supervisor skilled in employee training and staff motivation, with a track record of enhancing operational efficiency in fast-paced environments. Committed to fostering a positive team atmosphere and delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Shift Lead Supervisor
Love's Travel Stop With Hardee's
Milan, MI
08.2023 - Current
- Oversee team members during shifts, delegating tasks to optimize operational efficiency.
- Ensured adherence to food quality, cleanliness, and safety standards while delivering exceptional customer service.
- Facilitated staff training on customer concern resolution and execution of opening and closing procedures.
- Assisted with cash transactions and reconciled registers at the end of shifts. Supported cash handling processes to ensure accuracy and efficiency. Facilitated daily cash counts and maintained proper documentation.
- Executed weekly inventory unloading and stocking procedures to maintain optimal supply levels and operational efficiency.
Team Trainer
McDonald's Restaurant
Mount Pleasant, MI
08.2022 - 08.2023
- Delivered prompt and courteous customer service in a high-volume setting.
- Processed customer orders accurately. Assisted in food preparation. Handled cash transactions with precision.
- Ensured cleanliness and adherence to food safety standards in all operations.
- Collaborated with team to facilitate employee training and enhance service delivery.
Retail Sales Lead
Cracker Barrel Old County Store
Belleville, MI
04.2022 - 08.2022
- Enhanced customer experience in retail store through attentive service and personalized product guidance.
- Managed cash register operations and ensured accurate transaction processing.
- Oversaw inventory stocking and display organization to enhance customer shopping experience and store aesthetics.
- Facilitated a welcoming shopping environment while optimizing store operations.
Food Service Worker
Robinson Residential Hall- Central Michigan University
Mount Pleasant, MI
08.2018 - 05.2022
- Provided exceptional customer service in fast-paced dining environments.
- Operated kitchen equipment efficiently to prepare meals and snacks for residents.
- Maintained cleanliness and organization of workstations following health and safety standards.
- Assisted in inventory management, ensuring adequate stock levels of food supplies.
Cashier/Retail Sales Associate
Wild Bill's Tobacco
Belleville, MI
09.2021 - 04.2022
- Supported customer decision-making by providing informed insights and recommendations on tobacco and related products.
- Managed cash register operations and maintained accurate financial records. Oversaw cash handling procedures and executed credit card transactions with precision.
- Executed store cleanliness protocols, managed inventory restocking, and optimized product displays to adhere to corporate merchandising strategies.
- Conducted age verification to maintain regulatory compliance and enhance customer satisfaction in a fast-paced retail environment.
Crew Member
Arby's Restaurant
Canton, MI
05.2020 - 08.2021
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and quality.
- Collaborated with team members to streamline workflows and enhance order accuracy during peak hours.
- Trained new crew members on operational procedures, fostering a cohesive team dynamic and enhanced productivity.
Education
No Degree - Sports Management
Central Michigan University
Mount Pleasant, MIHigh School Diploma -
Annapolis High School
Dearborn Heights, MI06.2018
Skills
- Customer service focus
- Workplace safety
- Employee training
- Staff motivation
- Positive attitude
- Problem-solving
- Team leadership
- Flexible schedule
Timeline
Shift Lead Supervisor
Love's Travel Stop With Hardee's
08.2023 - Current
Team Trainer
McDonald's Restaurant
08.2022 - 08.2023
Retail Sales Lead
Cracker Barrel Old County Store
04.2022 - 08.2022
Cashier/Retail Sales Associate
Wild Bill's Tobacco
09.2021 - 04.2022
Crew Member
Arby's Restaurant
05.2020 - 08.2021
Food Service Worker
Robinson Residential Hall- Central Michigan University
08.2018 - 05.2022
No Degree - Sports Management
Central Michigan University
High School Diploma -
Annapolis High School