Tresa Thompson
Memphis,United States
Summary
Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.
Overview
9
9
years of professional experience
Work History
Dispatcher
Security One
Memphis, Tennessee
09.2011 - 04.2016
- Identified security issues, drafted incident reports and contacted law enforcement when needed.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Recorded results of service calls to create report summaries for senior management.
- Identified locations and needs of callers to accurately send assistance.
- Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.
Unarmed Security Officer
Freds Inc.
Memphis, Tennessee
04.2007 - 06.2011
- Identified security issues, drafted incident reports and contacted law enforcement when needed.
- Guarded entrances and exits against unauthorized entry.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Protected entrances by scanning individuals and bags via manual checks.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
Education
High School Diploma -
Carver High School
1591 Pennsylvania St.05.1984
Skills
- Speech Clarity
- Effective Communications
- Dispatch Recordkeeping
- Service Requests
- Delegating Work
- Service Vehicle Dispatch
- Improving Operations
- Verbal and Written Communication
Timeline
Dispatcher
Security One
09.2011 - 04.2016
Unarmed Security Officer
Freds Inc.
04.2007 - 06.2011
High School Diploma -
Carver High School