Tressy Ashby
Summary
Accomplished Manager and Customer Service Representative with a proven track record at Walmart and Mid-Town Dixie. Excelled in resolving high-stress disputes and mentoring teams, enhancing customer loyalty and operational efficiency. Skilled in critical thinking and staff training, consistently exceeding performance metrics.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Walmart
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Manager
Mid-Town Dixie
03.2017 - 03.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
GED -
Brittain Academy
High Point, NC10.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Money handling abilities
- Scheduling
- Follow-up skills
- Staff Training
- Product Sales
- Store maintenance
Timeline
Customer Service Representative
Walmart
01.2023 - Current
Manager
Mid-Town Dixie
03.2017 - 03.2023
GED -
Brittain Academy
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