Dynamic Patient Care Coordinator with extensive experience at Total Weight Loss Center, adept at navigating complex healthcare documentation and ensuring HIPAA compliance. Proven ability to enhance patient satisfaction through effective communication and organizational skills, successfully managing surgical approvals and insurance verifications to streamline patient care processes.
Hi, I’m
Tricia Gray
Kansas City,MO
Summary
Overview
13
years of professional experience
1
Certification
Work History
Total Weight Loss Center/Meritas Healthcare NKCHKansas City, USA
Patient Care Coordinator
01.2018 - Current
Job overview
- Verify Bariatric benefits for potential new patients;
- Schedule new patients according to their insurance or self pay requirements;
- Meet with new patients in clinic on their first visit to go over insurance requirements for surgical approvals;
- Submit appropriate documents for approval process;
- Schedule patients surgery and send lab/surgery orders to surgeons for review and signatures
Triwest Healthcare AllianceKansas City, USA
Patient Service Representative
01.2015 - 01.2018
Job overview
- Followed Outbound call process
- Worked Urgent Referrals sent to Triwest by the Veterans' Administration
- Confirmed all information matches entered information in the system
- Confirmed all documents are included in referral that is needed to be sent to the requested specialty
- Made Outbound calls to Provider's Offices to make the appropriate appointment requested by the Veteran's Administration/Veteran
- Walked new Provider's through claims process
Aerotek/CarecentrixKansas City, USA
Customer Solutions Expert
01.2014 - 01.2015
Job overview
- Handle incoming calls and faxes from providers, hospital discharge planners, patients, and physicians
- Collect and enter clinical and demographic information to begin referral process
- Gather information using scripted clinical and non-clinical questions
- Handle inquiry calls and questions from providers
- Provide the appropriate resolution and or escalation when needed
Celebrity Staffing/Teva NeuroscienceKansas City, USA
Patient Care Representative
01.2012 - 01.2014
Job overview
- Answer Inbound calls from patients, Doctors, Family members, anyone affected by Multiple Sclerosis and triage them accordingly to the appropriate departments: Nursing, Medicare, Case Management
- Enroll new customers into Shared Solutions
- Chart and update all information in Siebel
- Follow up on Pending Enrollment Forms for Shared Solutions to be completed by patients Doctor
- Collect and go over Insurance information and complete patients benefits investigations to see if their plans covered Copaxone
Education
Colorado Technical University
Associate of Applied Science from Medical Assisting
06.2011
University Overview
- Graduate, June 2011
- Medical Emergency Procedures
- Medical Asepsis
- Medical Administration
- Medical Law And Ethics
- Medical Terminology I & II
- Hematology, Urinalysis and Pharmacology
- Human Bio Systems
- Human Anatomy
- EKG’s
- Clinical Procedures and Review
- Computer Billing and Keyboarding
Skills
- Administrative supervision
- Healthcare documentation
- HIPAA protocol adherence
- Organizational standards
- Medical record requests
- Database coordination
Certification
- Medical Emergency Procedures
- Medical Asepsis
- Medical Administration
- Medical Law And Ethics
- Medical Terminology I & II
- Hematology, Urinalysis and Pharmacology
- Human Bio Systems
- Human Anatomy
- EKG’s
- Clinical Procedures and Review
- Computer Billing and Keyboarding
References
References
References available upon request.Availability
See my work availability
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Available
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saturday
sunday
morning
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evening
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Quote
Judge a man by his questions rather than his answers.
Timeline
Patient Care Coordinator
Total Weight Loss Center/Meritas Healthcare NKCH
01.2018 - Current
Patient Service Representative
Triwest Healthcare Alliance
01.2015 - 01.2018
Customer Solutions Expert
Aerotek/Carecentrix
01.2014 - 01.2015
Patient Care Representative
Celebrity Staffing/Teva Neuroscience
01.2012 - 01.2014
Colorado Technical University
Associate of Applied Science from Medical Assisting
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