TRINA RHODES
Falls Church
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residential Coordinator
Shelterhouse
Fair Ridge Hotel
11.2025 - Current
- Ensures the safe functioning of the shelter and maintain a safe environment for clients.
- Monitored visitor check-in and responded to front desk calls and inquiries.
- Conducted rounds to observe and assess the building grounds.
- Updated daily log by documenting client interactions and significant shelter events.
- Collaborated with case managers to support client service plans and maintain communication regarding client progress.
- Completed shift exchanges with incoming and outgoing staff to ensure continuity of operations.
- Maintained accurate documentation of shelter house log in compliance with agency best practices.
- Distributed household items and toiletries to clients as needed.
- Conducted weekly unit inspections.
- Maintained confidentiality of all client information during service delivery.
- Administered emergency procedures, including building evacuation and health emergencies.
- Accepted donations and supported volunteer programs and events in the shelter.
- Participated in staff meetings and training sessions as directed.
- Complied with all agency policies and best practices.
- Utilized Microsoft products and Google Suite applications proficiently.
- Served as emergency personnel and reported to work as scheduled regardless of circumstances.
Lead Resident Counselor
Cornerstones
Reston, Va
07.2024 - Current
- Worked alongside fellow counselors to create a supportive team environment that promoted collaboration and the sharing of ideas in order to best serve residents.
- Maintained a safe living environment for residents by conducting regular safety checks and enforcing rules and regulations.
- Fostered a positive community atmosphere within the residence by modeling appropriate behaviors and encouraging mutual respect among all individuals present.
- Developed strong rapport with residents and their families through effective communication techniques such as active listening and empathy.
- Continuously updated professional skills through ongoing training, workshops, conferences, and other educational opportunities to better serve residents.
- Provided crisis intervention services as needed, de-escalating situations and ensuring the safety of all involved parties.
- Supported personal needs of residents dealing with diverse conditions.
- Promoted positive relations between residents and staff.
Coordinator Of Residential Services
New Hope Housing, Inc
Alexandria, Virginia
06.2022 - 06.2023
- Conducted routine inspections of the facility to identify and address any potential safety hazards or areas in need of repair.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Provided crisis management and intervention during emergency situations.
- Regularly evaluated program offerings to identify areas for improvement or expansion based on resident needs and interests.
- Recruited and trained new hires.
- Conducted monthly meetings with all Residential Service Specialist to review and provide support for any issues.
- Managed daily operations of the residential facility to ensure safety, cleanliness, and overall quality of life for residents.
- Monitored guest behavior and responded to disciplinary issues in accordance with established policies.
- Enhanced resident satisfaction by promptly addressing concerns and implementing effective solutions.
- Enforced policies and safety standards through building and room rounds.
- Boosted staff morale and performance through consistent feedback, recognition, and professional development opportunities.
- Coordinated a variety of social events to promote resident engagement and foster a sense of community within the facility.
- Solved grievances and complaints by collaborating with residents.
- Facilitated regular meetings with residents' families to provide updates on progress while addressing any concerns or questions they may have had.
Resident Service Specialist
New Hope Housing, Inc
Alexandria, Virginia
10.2021 - 06.2023
- Conducted weekly meetings with guest to address issues and provide support.
- Maintained accurate records of all resident interactions, facilitating data-driven decision making for shelter improvements improvements.
- Conducted regular inspections of common areas to identify potential safety hazards or necessary repairs, ensuring timely resolutions.
- Contributed to a safe living environment by promptly responding to security issues and collaborating with local authorities when necessary.
- Established open lines of communication between staff and residents, promoting understanding and respect among one another.
- Addressed and resolved resident concerns in a timely manner.
Staff Accountant
New Hope Housing, Inc
Alexandria, Virginia
08.2020 - 10.2021
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
No Degree - Substance Abuse And Rehabilitation/Human Services
Northern Virginia Community College
Alexandria, Virginia09.2025
No Degree - Real Estate
O'Brien Realty
Prince Frederick, MD09.2024
Skills
- Decision-Making
- Health and safety
- Teamwork and collaboration
- Public Speaking
- Problem-solving
- Scheduling management
- Property maintenance
- Safety practices
- Security procedures
- Role modeling
- Client relationship management
- Policy enforcement
Certification
First Aid CPR +AED Certification
Trauma Informed and De-escalation Certified
Timeline
Residential Coordinator
Shelterhouse
11.2025 - Current
Lead Resident Counselor
Cornerstones
07.2024 - Current
Coordinator Of Residential Services
New Hope Housing, Inc
06.2022 - 06.2023
Resident Service Specialist
New Hope Housing, Inc
10.2021 - 06.2023
Staff Accountant
New Hope Housing, Inc
08.2020 - 10.2021
No Degree - Real Estate
O'Brien Realty
No Degree - Substance Abuse And Rehabilitation/Human Services
Northern Virginia Community College