Trinity Lacy
Selma
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Account Specialist
Capio Partners/Assetcare
Remote
06.2025 - Current
- Administered client accounts, ensuring timely payment collection and effective resolution of billing issues.
- Developed customized financial solutions for clients, addressing their unique needs and concerns.
- Achieved successful resolution of overdue medical bills by managing both outbound and inbound calls. Enhanced client understanding of account statuses and payment processes through proactive communication.
- Ensured compliance with HIPAA regulations to protect patient confidentiality.
- Made about 300-500 calls a day
Compliance Analyst
Capio Partners
Remote
06.2024 - 01.2025
- Reviewed and monitored calls related to consumers and their accounts.
- Collected detailed notes on investigations on Microsoft Excel spreadsheet
- Responsible for properly updating accounts and disputes.
- Made sure to correct mistakes made by agents on accounts.
Account Specialist
Capio Partners
Remote
06.2023 - 06.2024
- Reconciled customer accounts and identified discrepancies for further investigation.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Collect payment for medical bills past due in collections.
- Make sure accounts are properly disputed and notated.
- Managed high-volume call operations, averaging 300-500 calls daily.
Barista
Starbucks
Remote
06.2022 - 02.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Auto Detailer
Mcgavock Nissan
Amarillo, TX
08.2021 - 01.2022
- Worked well in a team setting, providing support and guidance.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Shined vehicle windows and windshields to remove water spots.
- Washed cars and trucks daily for auto dealership.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Test drove vehicles and reported identified issues to management.
- Utilized high-pressure washers to clean vehicles and equipment.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Education
High School Diploma -
Randall High School
Amarillo, TX05.2018
Skills
- Account Investigations
- Account Updating
- Billing Resolutions
- Credit Bureau Information
- Customer Inquiries
- Telephone Etiquette
- Cash Handling
- Inbound and Outbound calls
- Auto Dialers
- Conflict Resolution
- Data entry
- Compliance monitoring
- Teamwork and collaboration
- Problem-solving abilities
Timeline
Account Specialist
Capio Partners/Assetcare
06.2025 - Current
Compliance Analyst
Capio Partners
06.2024 - 01.2025
Account Specialist
Capio Partners
06.2023 - 06.2024
Barista
Starbucks
06.2022 - 02.2023
Auto Detailer
Mcgavock Nissan
08.2021 - 01.2022
High School Diploma -
Randall High School