Troy Johnson
Wichita
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
18
18
years of professional experience
Work History
Bar Manager
Emerson Biggin's Sports Bar & Grill
08.2017 - Current
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Motivated staff to perform at peak efficiency and quality.
Bartender Shift Manager
Side Pockets
06.2015 - 08.2017
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
Alarm Dispatcher
Protection 1 Security Solutions
08.2013 - 06.2015
- Questioned callers to determine locations and nature of problems to determine type of response needed.
- Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
- Troubleshot systems remotely to assist clients with resetting and bypassing alarm systems.
- Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
Military Police Officer
USMC
08.2007 - 08.2013
- Provided emergency response security, eliminating hazards, and potential dangers.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Documented and organized security information accurately and efficiently.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Monitored gate activities, controlled traffic, and responded to emergencies on base.
Education
No Degree - Accounting
Park University
Beaufort, SCHigh School Diploma -
Goddard High School
Goddard, KS05-2007
Skills
- FOH operations oversight
- Performance monitoring
- Foodservice management
- ServSafe compliance
- Health codes compliance
- Restaurant management
- Legal compliance
Timeline
Bar Manager
Emerson Biggin's Sports Bar & Grill
08.2017 - Current
Bartender Shift Manager
Side Pockets
06.2015 - 08.2017
Alarm Dispatcher
Protection 1 Security Solutions
08.2013 - 06.2015
Military Police Officer
USMC
08.2007 - 08.2013
No Degree - Accounting
Park University
High School Diploma -
Goddard High School
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