Verified
This profile is verified using an email address.
Tshauna Scales
Fort Wayne,IN
Summary
Organized and efficient individual with a versatile background in food service and retail. Strong skills in multitasking and collaboration, consistently achieving high levels of customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Crew Member
Wendy's
5701 Coldwater Rd Fort Wayne, IN 46825
08.2025 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Collaborated with team members to prepare and serve high-quality food items consistently.
- Trained new crew members on operational procedures and best practices for efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Self Checkout Host/Front End Cashier
Walmart
2800 Walmart Dr Huntington, IN 46750
08.2024 - 05.2025
- Monitored self-checkout stations to ensure smooth customer transactions and reduce wait times.
- Assisted customers with scanning items and resolving technical issues efficiently.
- Educated shoppers on using the self-checkout system, facilitating quicker transactions and increased adoption rates among customers.
- Processed cash and credit transactions efficiently, ensuring accurate register balance at shift end.
- Engaged with customers and offered assistance upon entry into store.
Production Line Worker
General Motors, G
12200 Lafayette Center Rd Roanoke, IN 46783
01.2024 - 05.2024
- Operated machinery to assemble vehicle components with precision and attention to detail.
- Conducted quality inspections to ensure adherence to safety and production standards.
- Collaborated with team members to streamline assembly processes, enhancing workflow efficiency.
- Maintained cleanliness and organization of work area to support safe operations.
- Assisted in training new employees on assembly line procedures and safety protocols.
Sales Associate
Forever 21
4201 Coldwater Rd Fort Wayne, IN 46805
04.2023 - 01.2024
- Handled inventory management tasks, including restocking shelves and conducting stock audits.
- Implemented loss prevention techniques to reduce shrinkage during shifts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Crew Member
Kentucky Fried Chicken
4901 S Calhoun St Fort Wayne, IN 46807
09.2022 - 02.2023
- Maintained cleanliness and organization of dining area and kitchen spaces.
- Assisted customers with orders, ensuring a positive dining experience.
- Operated cash register accurately, handling transactions and providing change.
- Learned menu items thoroughly, providing recommendations to enhance customer satisfaction.
- Prepared and served food items efficiently in high-pressure environment.
Education
Bachelor of Science - Criminal Justice
Indiana Institute of Technology
Fort Wayne, IN05.2027
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Patience and empathy
- Work ethic and integrity
- Cash handling
- Cleaning and sanitizing
- Packaging and labeling
- Picking and packing
- Heavy lifting
- Loading and unloading
- Material handling
- Sorting and labeling
- Problem-solving
Timeline
Crew Member
Wendy's
08.2025 - Current
Self Checkout Host/Front End Cashier
Walmart
08.2024 - 05.2025
Production Line Worker
General Motors, G
01.2024 - 05.2024
Sales Associate
Forever 21
04.2023 - 01.2024
Crew Member
Kentucky Fried Chicken
09.2022 - 02.2023
Bachelor of Science - Criminal Justice
Indiana Institute of Technology