Tumekia Wilson
Tyler,TX
Summary
Proactive professional with extensive experience in patient advocacy and customer service. Skilled in electronic health records and team training, contributing to streamlined patient processes and improved satisfaction.
Overview
18
18
years of professional experience
Work History
Patient Advocate
Orthopedic Physicians Alaska
Anchorage, AK
11.2021 - Current
- Managed patient inquiries and concerns, ensuring timely resolutions and satisfaction.
- Facilitated communication between patients and medical staff to enhance care experience.
- Trained new staff on advocacy protocols, enhancing team effectiveness in patient support.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Registered and scheduled patients with providers based on company protocol through EHR nextGen, streamlining appointment processes.
Customer Service Agent
BAC Transportation
Anchorage, AK
09.2022 - 05.2026
- Maintained solid customer relationships by handling reservations, questions, and concerns with speed and professionalism, ensuring high customer satisfaction as described in the employee handbook
- Monitored communication boards and prioritized tasks to ensure timely response to operational needs.
- Monitored company email boxes and processed request efficiently, supporting seamless workflow.
- Confirmed reservations and collected payments for trips, contributing to accurate revenue tracking.
Patient Service Representative
LaTouche Pediatrics
Anchorage, AK
10.2020 - 11.2021
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Facilitated communication between patients, families, and medical staff to enhance care delivery.
- Streamlined patient check-in processes, improving overall patient flow and satisfaction levels.
- Educated patients on insurance procedures and billing practices to reduce confusion and errors.
Patient Access Representative
Ocshner LSU Health Academic Medical Center
Shreveport, LA
03.2008 - 10.2020
- Facilitated patient registration processes, ensuring accuracy and compliance with health regulations.
- Managed insurance verification procedures to streamline patient access and minimize delays.
- Coordinated communication between departments to enhance patient flow and service delivery.
- Trained new staff on protocols and systems, improving overall team efficiency in patient access operations.
- Processed death charts by logging the, submitting death certificates, coordinating with coroner's offices, LOPA, Eye Bank, and funeral homes, ensuring compliance and timely processing.
Education
Diploma in Medical Office Assistant -
Career Technical College
ShreveportSkills
- Verbal and written communication
- Customer service
- Team collaboration
- Electronic health records
- Registration and admissions
- Phone and email etiquette
- Data entry
- Payment collection
- Proactive problem-solving
- HIPAA compliance
Timeline
Customer Service Agent
BAC Transportation
09.2022 - 05.2026
Patient Advocate
Orthopedic Physicians Alaska
11.2021 - Current
Patient Service Representative
LaTouche Pediatrics
10.2020 - 11.2021
Patient Access Representative
Ocshner LSU Health Academic Medical Center
03.2008 - 10.2020
Diploma in Medical Office Assistant -
Career Technical College