Tunezia Shelton
Indianapolis,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Angelic Hands Home Health
2021.01 - 2023.05
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
Customer Service Representative
GEICO
2016.03 - 2020.06
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered constant flow of customer calls with minimal wait times
Education
High School Diploma -
Mount Vernon High School
Indianapolis, INSkills
- Verbal and Written Communication
- Conflict Management
- Administrative Skills
- Call Forwarding
- Scheduling Appointments
- Microsoft Office
- Computer Proficiency
- Document Uploading
- Customer Service and Assistance
Timeline
Front Desk Receptionist
Angelic Hands Home Health
2021.01 - 2023.05
Customer Service Representative
GEICO
2016.03 - 2020.06
High School Diploma -
Mount Vernon High School
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