Tunezia Shelton
Indianapolis,IN
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Receptionist
Options Behavioral Health Hospital
05.2020 - 09.2025
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Coordinated communication between departments to facilitate efficient patient flow and service delivery.
- Trained and mentored junior reception staff on best practices and operational procedures.
- Implemented process improvements that enhanced patient experience and reduced wait times.
- Oversaw inventory management of office supplies, ensuring adequate stock levels for uninterrupted service.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
Customer Service Representative
ADT Security Systems
05.2016 - 04.2020
- Delivered high-quality customer support through effective communication and problem-solving skills.
- Resolved customer inquiries regarding security systems, ensuring accurate information dissemination.
- Assisted in training new team members on product knowledge and service protocols.
- Collaborated with technical teams to troubleshoot and address service issues promptly.
- Managed inbound customer inquiries, providing accurate information and resolving issues promptly.
- Utilized CRM software to track interactions and ensure follow-up on customer concerns.
Education
Associate of Science - Human Resources Management
Ivy Tech Community College of Indiana
05-2027
Skills
- Customer service focus
- Billing and invoicing
- Appointment scheduling
- Document preparation
- Staff training
- Schedule management
- Policy enforcement
- Strong organization
- Client relationship building
- Time management expertise
Certification
- Six Sigma Global Institute ( SSGI ) - Leadership Certified
- Hospitality Human Resources Mgmt.& Supervision 2.0
- Adult First Aid/CPR
Timeline
Lead Receptionist
Options Behavioral Health Hospital
05.2020 - 09.2025
Customer Service Representative
ADT Security Systems
05.2016 - 04.2020
Associate of Science - Human Resources Management
Ivy Tech Community College of Indiana