Summary
Overview
Work History
Education
Skills
Timeline
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Tuyet-Nhi Krystal Pham

Sacramento,CA

Summary

Extensive experience in providing prompt and excellent customer service in restaurants. Versatile professional with expertise in training and developing staff, promoting teamwork, and resolving issues with customers, waiters, and managers.

Overview

4
4
years of professional experience

Work History

Server

Blue House Korean BBQ
03.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Barista Shift Lead

Teacup Coffee & Boba Tea
05.2019 - 02.2023
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorized ingredients and recipes for wide variety specialty drinks.

Server

Pho Bac Hoa Viet
05.2021 - 03.2022
  • Led a restaurant as a single server every shift, while keeping it under control despite rushes.
  • Ensured the best experiences for customers by greeting them and seating guests immediately.
  • Maintained a positive attitude all throughout service.
  • Made sure that all foods were properly inspected before serving it out.
  • Managed transactions carefully and reevaluated how the guests’ experience was.
  • Cleaned tables in a fast and efficient manner.

Education

Bachelor of Science - Food And Nutrition

California State University
Sacramento, CA
12.2023

High School Diploma -

Florin High School
Sacramento, CA
05.2019

Skills

  • High-Volume Dining
  • Food Sales and Promotion
  • Assist Customers
  • Dining Customer Service

Timeline

Server

Blue House Korean BBQ
03.2022 - Current

Server

Pho Bac Hoa Viet
05.2021 - 03.2022

Barista Shift Lead

Teacup Coffee & Boba Tea
05.2019 - 02.2023

Bachelor of Science - Food And Nutrition

California State University

High School Diploma -

Florin High School

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Tuyet-Nhi Krystal Pham