Ty Smith
Broken Arrow,OK
Summary
Dynamic Service Advisor with a proven track record at a 5-star auto dealership, excelling in customer engagement and trust-building. Expert in utilizing CDK Drive for efficient operations, while fostering teamwork and enhancing conflict resolution. Recognized for streamlining processes and improving customer satisfaction, ensuring a seamless service experience.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Service Advisor
Ferguson Superstore
03.2021 - 07.2026
- Facilitated daily interactions with 15 to 20 customers daily, clarifying complex technical diagnostics.
- Acted as main point of contact for vehicle maintenance, ensuring outstanding customer service.
- Communicated recommended repair services and cost estimates while fostering trust with customers.
- Mentored junior advisors, fostering a collaborative team environment focused on customer satisfaction.
- Assisted in resolving customer complaints efficiently, ensuring positive service experiences.
Auto Detailer
Ferguson Superstore
01.2020 - 03.2021
- Performed full interior and exterior reconditioning for new, used, and customer-pay vehicle to meet strict dealership delivery standards.
- Mastered safe application of high-grade compounds, polishes, and protective ceramic coating.
- Developed efficient workflows for detailing processes, reducing turnaround time while maintaining quality standards.
Maintenance Specialist
SkyZone Entertainment
06.2018 - 10.2019
- Conducted routine maintenance inspections to ensure safety compliance and operational efficiency.
- Diagnosed and repaired mechanical issues on equipment, minimizing downtime for attractions.
- Collaborated with team members to streamline maintenance processes and improve response times.
- Implemented preventive maintenance schedules, enhancing equipment reliability and performance.
- Proactively communicated potential risks or hazards within the facility to appropriate personnel for timely resolution.
Education
High School Diploma -
Edison Preparatory High School
Tulsa, OK05-2018
Skills
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Adobe Photoshop
- Training and education of new employees
- Multitasking
- Organization
Certification
- Vehicle Maintenance Certificaiton, BG - July 16, 2026
Timeline
Service Advisor
Ferguson Superstore
03.2021 - 07.2026
Auto Detailer
Ferguson Superstore
01.2020 - 03.2021
Maintenance Specialist
SkyZone Entertainment
06.2018 - 10.2019
High School Diploma -
Edison Preparatory High School