Tychell Allen
Decatur,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
AmeriHealth Caritas
Jacksonville, FL
01.2022 - Current
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
- Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
- Provided timely, courteous and knowledgeable responses to information requests.
- Making sure that each customers demographic information is correct.
- Updating PCP doctors on member account, help find new PCP Doctors and sending out new ID cards.
- Assisted customers by phone and scheduled appointments and treatments.
- Explain eligibility to patients with kindness and respect.
- Reviewed criteria for different aid programs for various applicants.
- Informed applicants of other programs and resources provided by insurance company plan that will be useful or related assistance.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Work with different lines of businesses that all have different rules and regulations.
- Making sure to follow each states Criteria
- Making sure HIPPA and PHI are properly reviewed.
- Skills in being a SME (Subject Matter Expert) having advanced knowledge in the department and providing my peers with support.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Conducted research into medical terminology related to healthcare claims processing activities.
- Assisted customers in navigating the online portal for self-service requests.
- Performed data entry tasks including entering patient information into electronic medical records systems.
- Adhered to all applicable laws, regulations, standards, and procedures when interacting with customers and providers.
Customer Service Representative
Citibank
Jacksonville, FL
08.2021 - 01.2022
- Collected payments for credit cards and updated accounts to reflect new balances.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers in making payments on accounts and setting up payment plans.
- Document conversations with customers to track requests, problems and solutions.
- Adding authorize users to accounts.
- Updating address, telephone numbers and names changes.
- Issuing new credit cards.
- Handled client inquiries with exceptional professionalism and enthusiasm.
Bakery Sales Clerk / Decorator
Publix Super Market
Decatur, GA
12.2013 - 03.2020
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
- Received shipments and signed off on packages, documenting all incoming items in system.
- Cross-trained in different departments such as customer service, grocery and produce.
- Recommended merchandise to customers based on needs and preferences.
- Order the product needed for the department.
- Take calls and special orders as needed for the customers.
- Unload departments product from truck and properly put them away.
- Properly do counts for the department along with transfers.
- Help make product for the department.
- Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
- Replenished bakery cases and faced products throughout each shift.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Listened to guests to understand needs and help each person select optimal products and services.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
Customer Service Cashier
Publix Super Market
Decatur, GA
12.2013 - 03.2020
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
- Answered phone calls to assist customers with questions they may have about sales, current products and etc.
- Redeemed coupons and cross-sold products.
- Worked closely with front-end staff to assist customers.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Trained new team members in cash register operation, stock procedures and customer service.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Package Handler
Federal Express
6650 Corners Industrial Ct NW, GA
10.2018 - 02.2020
- Assisted in loading and unloading delivery trucks with prepared packages.
- Ensured packages were sealed properly.
- Created reports on packaging activities on a frequent basis to ensure that packaging and delivery information is posted on company database.
- Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
- Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
- Offered to assist with other duties during busy periods, which led to development of additional skills and improved productivity within warehouse.
- Resolved conveyor system issues by clearing jams and blockages.
- Used scanners to track parcel information such as condition or receipt.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Sort mail to proper bins, scanning each one and bagging them to make sure they leave the warehouse on time.
- Help do paper work in the office with Microsoft and insuring each driver has done his and her delivery papers correctly, alongside with doing paper work for international, domestic and hazardous packages.
- Some experience in using excel creating spread sheets for international shipping
Education
High School Diploma -
Towers High School
Decatur, GASkills
- Excellent multi-tasker
- Positive outlook
- Reliable and dependable
- Dedicated team player
- Strong communication skills
- Organized
- Time management
- Adapting to new environments
- Self Confidence
- Leadership
- Problem solving
- Microsoft and some excel experience
Timeline
Customer Service Representative
AmeriHealth Caritas
01.2022 - Current
Customer Service Representative
Citibank
08.2021 - 01.2022
Package Handler
Federal Express
10.2018 - 02.2020
Bakery Sales Clerk / Decorator
Publix Super Market
12.2013 - 03.2020
Customer Service Cashier
Publix Super Market
12.2013 - 03.2020
High School Diploma -
Towers High School