TYCIE LONES
Hazel Green
Summary
Results-driven Shift Leader skilled in boosting customer loyalty and sales through superior service and efficient inventory management. Strong conflict resolution and staff training capabilities enhance the shopping experience and streamline operations. Focused on maintaining high customer satisfaction, reflected in positive online reviews.
Overview
6
6
years of professional experience
Work History
Shift Leader
Sudstop
Hazel Green
05.2024 - 03.2026
- Guided customers in product selection, enhancing their shopping experience with detailed information.
- Built rapport with customers to enhance shopping experience and loyalty.
- Resolved customer inquiries and issues promptly, ensuring high satisfaction and loyalty.
- Handled customer complaints in a professional manner.
- Trained new employees on sales techniques and store policies.
- Processed transactions accurately using point-of-sale systems.
- Maintained inventory levels and organized merchandise displays effectively.
- Coordinated promotional events, increasing store visibility and customer engagement.
- Helped customers find specific products, answered questions, and offered product advice.
Sales Associate
Golden Trust Exteriors
Tullahoma
04.2023 - 02.2025
- Guided customers in product selection, delivering tailored information to enhance decision-making.
- Facilitated product discovery for customers, addressing inquiries and providing expert advice to improve satisfaction.
- Handled customer inquiries and resolved issues promptly and professionally.
- Built rapport with customers to enhance shopping experience and loyalty.
- Greeted customers and provided exceptional customer service.
- Responded to incoming calls, delivering accurate information on store offerings, products, and services.
SHUTTLE DRIVER
Road and Rail
Madison
02.2021 - 04.2023
- Shuttle driver for Road and Rail, transporting passengers safely and efficiently.
- Conducted regular inspections and reported vehicle issues to ensure safe and reliable transportation for passengers.
- Coordinated with team members to optimize pick-up and drop-off locations, enhancing passenger experience.
- Kept shuttle interior clean and organized to provide a comfortable environment for passengers.
ASSEMBLER/ TUGGER DRIVER
Polaris
Madison
10.2019 - 01.2021
- Assembled components with hand tools and power equipment to meet production targets.
- Operated machinery to produce high-quality parts for various vehicles.
- Adhered to detailed assembly instructions and blueprints to ensure product accuracy.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Aligned components for optimal fit, enhancing assembly quality.
Education
HIGH SCHOOL DIPLOMA -
Cascade High School
Wartrace, TN01-2017
Some College (No Degree) - Computer Engineering
Middle Tennessee State University
Shelbyville,TNSkills
- Shift leadership
- Sales expertise
- Sales techniques
- Sales and upselling
- Product knowledge
- Inventory management
- POS system operation
- Team leadership
- Staff training
- Customer service
- Effective communication
- Problem solving
- Conflict resolution
Languages
English, Native
Personal Information
Date of Birth: 07/26/98
Timeline
Shift Leader
Sudstop
05.2024 - 03.2026
Sales Associate
Golden Trust Exteriors
04.2023 - 02.2025
SHUTTLE DRIVER
Road and Rail
02.2021 - 04.2023
ASSEMBLER/ TUGGER DRIVER
Polaris
10.2019 - 01.2021
HIGH SCHOOL DIPLOMA -
Cascade High School
Some College (No Degree) - Computer Engineering
Middle Tennessee State University