TYLER BROOKS
Desoto,TX
Summary
Driven and business-minded team leader with a solid foundation in college-level studies and hands-on experience in leadership roles. Known for strategic thinking, problem-solving, and fostering collaborative team environments. Proven ability to manage projects, lead diverse teams, and drive performance toward organizational goals. Strong interest in business development, operational efficiency, and innovation
Overview
4
4
years of professional experience
Work History
Shift Leader
PepsiCo
05.2022 - 10.2023
- Lead shift operations, ensuring seamless workflow and team coordination.
- Implemented strategies to enhance team productivity and efficiency.
- Resolved operational issues swiftly, maintaining high service standards.
- Trained team members, fostering a collaborative and supportive work environment.
Customer Service Representative
Spectrum
11.2021 - 05.2022
- Guided customers through service options and billing processes while ensuring clear communication and empathetic problem resolution.
- Analysed customer feedback patterns to identify recurring issues and implement effective solutions, reducing repeat calls.
Commercial Banking Service Representative
First Convenience Bank
01.2020 - 06.2021
- Led team to maintain high productivity and service levels, enhancing customer satisfaction.
- Streamlined banking operations and enhanced customer service protocols while managing daily transactions and resolving complex account inquiries.
- Implemented robust quality control measures for banking transactions while maintaining compliance with federal regulations and security protocols.
Education
Bachelor of Science - Political Science
Texas Southern University
Houston, TX05.2019
Skills
- Customer Service
- Team Leadership
- Microsoft Office
- Photoshop
- Pro Tools
- Problem Solving
- Communication
- Multitasking
- Task Management
- Quality Control
- Conflict Resolution
- Inventory Management
- Sales Strategies
- Data Analysis
Timeline
Shift Leader
PepsiCo
05.2022 - 10.2023
Customer Service Representative
Spectrum
11.2021 - 05.2022
Commercial Banking Service Representative
First Convenience Bank
01.2020 - 06.2021
Bachelor of Science - Political Science
Texas Southern University
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