TYLER CAMPBELL
Newark,NJ
Summary
Detail-oriented and adaptable professional transitioning into the tech industry with a background in customer service and account management. Strong problem-solving skills, data analysis experience, and a passion for technology. Proficient in Microsoft Office, data entry, and client relationship management. Currently pursuing a degree in Computer Science to build expertise in software development and cybersecurity. Adept at troubleshooting, workflow optimization, and cross-functional collaboration.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
NJ EZPASS
03.2024 - Current
- Answer customer inquiries and provide accurate information regarding products and services
- Gather customer feedback to improve service quality
- Maintain detailed records of customer interactions for future reference
- Promote high customer satisfaction by resolving issues efficiently
Account Manager
AllShifts
01.2024 - Current
- Manage client accounts, ensuring seamless communication and service fulfillment
- Analyze data trends to optimize scheduling and workforce deployment
- Utilize CRM tools to track client interactions and maintain accurate records
- Troubleshoot client issues, providing timely resolutions and support
Server
Liberty Cruise NYC
01.2022 - 03.2024
- Provided exceptional customer service in a fast-paced hospitality environment
- Managed customer expectations and resolved complaints professionally
- Communicated with kitchen staff regarding customer allergies and special requests
Sales Associate
ZARA
01.2020 - 01.2021
- Assisted customers with locating items and provided product recommendations
- Performed cashier duties and maintained store cleanliness
- Handled customer complaints in a professional manner
Education
Associate Degree - Computer Science
Essex County College
Newark, NJ12-2026
High School Diploma -
North Bergen High School
North Bergen, NJ06.2019
Skills
- Client Relationship Management
- Data Entry & Analysis
- Technical Troubleshooting
- CRM & Workflow Management
- Microsoft Office Suite
- Appointment Scheduling
- Multi-line Telephone Operations
- Problem Solving & Critical Thinking
- Call Center & Customer Support
- Computer proficiency
Timeline
Customer Service Representative
NJ EZPASS
03.2024 - Current
Account Manager
AllShifts
01.2024 - Current
Server
Liberty Cruise NYC
01.2022 - 03.2024
Sales Associate
ZARA
01.2020 - 01.2021
Associate Degree - Computer Science
Essex County College
High School Diploma -
North Bergen High School
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