Tyler Cocks
Des Moines
Summary
Experienced with client relationship management. Utilizes strategic communication to facilitate leasing agreements and client satisfaction. Track record of successfully closing deals and maintaining strong client rapport.
Sales professional prepared to excel in dynamic environment with focus on leasing and sales. Proven history of enhancing client satisfaction. Known for effective collaboration and adaptability to evolving needs. Skilled in negotiation, client relations, and delivering results with integrity.
Overview
13
13
years of professional experience
Work History
Sales and Leasing Consultant
Bob Brown Chevrolet
05.2025 - Current
Sales and Leasing Consultant
Karl Chevrolet
12.2019 - 04.2025
- Award-winning consultant with a proven track record of exceeding sales targets and providing exceptional customer service.
- Recipient of the prestigious Mark of Excellence Award for outstanding sales performance.
- Expert at understanding customer needs and presenting tailored solutions to increase sales and customer satisfaction.
- Increased sales YOY by 15% by maintaining current clientele and seeking new business.
General Manager
Hampton Inn by Hilton, a Paramount Hotel Group Property
05.2018 - Current
- Develop new business opportunities forecasted to increase top-line hotel revenue by 6% by June 2019
- Train and develop management team and day-to-day associates to follow proper procedures resulting in internal audit score increasing 25% from failing to above average
- Engage team members by creating improvement incentive plans resulting in a 10% increase in guest satisfaction scores over the past 6 months
- Increase reward program enrollments by 319% from 62 total in 2018 to 260 enrolled by Q1 2019
- Manage fiscal year budget, forecasting annual room revenue and balancing against expenses
- Analyze rates within local market, competitive set, and seasonality to ensure appropriate daily pricing
- Administer all capital expense projects from request-for-proposal through completion of work
- Close high-level corporate sales and local event proposals through rate negotiation
Operations Manager
Springhill Suites by Marriott, a Paramount Hotel Group Property
09.2015 - Current
- Lead day-to-day operations of front office, maintenance, and housekeeping departments
- Analyze daily financial and operational reports, which are summarized and sent to corporate
- Consistently raised guest satisfaction scores year-over-year by ensuring timely and exceptional response to guest feedback and requests
- Forecast monthly revenue and align variable budget, ensuring that costs meet but do not exceed revenue
- Inventory and maintain guest, office, gift shop, and breakfast supply levels
- Train new front office employees and ensure all employees complete ongoing training and development
- Maintain the Springhill Suites and Marriott brand standards, passing all brand standard audits
Guest Service Manager
Springhill Suites by Marriott, a Paramount Hotel Group Property
01.2014 - 09.2015
Sales Coordinator
Springhill Suites by Marriott, a Paramount Hotel Group Property
02.2013 - 12.2013
Education
High School Diploma -
Valley High School
01.2008
Skills
- Closing techniques
- Goal oriented
- Sales presentations
- Team Building
- Customer Service
- Self Driven
- Maintaining Customer Base
Honors & Professional Training
- Mark of Excellence Award Winner 2020-2025, General Motors
- Renovated Property of the Year Winner 2018, Iowa Lodging Association
- A Bright & Happy Start General Manager Training, Completed July 2018, Hilton Hotels & Resorts
- Operations Excellence Training, Completed July 2017, Marriott Hotels & Resorts
- Front of the House Employee of the Year 2015, Iowa Lodging Association
- ConnectU Business Management Training, Completed February 2014, Marriott Hotels & Resorts
Timeline
Sales and Leasing Consultant
Bob Brown Chevrolet
05.2025 - Current
Sales and Leasing Consultant
Karl Chevrolet
12.2019 - 04.2025
General Manager
Hampton Inn by Hilton, a Paramount Hotel Group Property
05.2018 - Current
Operations Manager
Springhill Suites by Marriott, a Paramount Hotel Group Property
09.2015 - Current
Guest Service Manager
Springhill Suites by Marriott, a Paramount Hotel Group Property
01.2014 - 09.2015
Sales Coordinator
Springhill Suites by Marriott, a Paramount Hotel Group Property
02.2013 - 12.2013
High School Diploma -
Valley High School