Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tyler Hanning

Summary

Experienced Service Manager with 12 years in the agricultural equipment industry, including 8 years as a Field Service Technician and 4 years in management. Proven track record of resolving complex technical issues, leading teams, and building strong customer relationships. Skilled in troubleshooting and driving service department performance. Ready to leverage hands-on expertise and service experience in a sales-focused role.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Service Manager

Heartland Ag/Titan Machinery
09.2021 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Drove profitability and sales in the service department

Field Service Technician

Ag West Distributing Company
09.2013 - 08.2021
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.

Farm Hand

Monte Holtz
05.2012 - 08.2013
  • Minor repairs on tractors and other farm vehicles
  • Operating farm equipment
  • General farm work
  • Kept up yard maintenance
  • Seasonal

Education

Associate of Occupational Studies Degree - Diesel and Industrial Technology

Universal Technical Institute (UTI)
Avondale, Arizona
05.2013

Great Falls High
Great Falls, MT
06.2012

Skills

  • Team leadership
  • Customer service
  • Troubleshooting and repair
  • Field repairs
  • Sales support
  • Problem-solving

Certification

Associate of Occupational Studies in Diesel and Industrial Technology

Languages

English
Full Professional

Timeline

Service Manager

Heartland Ag/Titan Machinery
09.2021 - Current

Field Service Technician

Ag West Distributing Company
09.2013 - 08.2021

Farm Hand

Monte Holtz
05.2012 - 08.2013

Associate of Occupational Studies Degree - Diesel and Industrial Technology

Universal Technical Institute (UTI)

Great Falls High

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