TYLER MARSHALL
Roxxy Omaha
Los Angeles,CA
9
years of professional experience
Experienced Lead Server with more than 14 years of experience. Add accountability, support and knowledge as resource to less-experienced staff. Work as peer among waitstaff, training and coordinating services to ensure an enjoyable dining experience for guests.
Work History
Lead Server/Bartender
1 Year 6 Months- Greeting guests, Making drinks, serving tables, Always worked open to close.
- Bar prepping, Juicing and infusing liquor and Batching.
- High volume bar/restaurant, team player in making server's drinks and getting tables greeted and started.
- Club atmosphere after 9pm weekend nights.
- Training newly hired bartenders and server on steps of service and cocktail/Food menu.
- Up-selling brands of liquor to guests.
- Set up rooms before service with seating areas, credenzas and side stations.
- Served meals to customers and verified accuracy of delivered food against order details.
- Resolved customer complaints with patience and professionalism to maintain positive atmosphere.
Server
1 Year 2 Months- Using steps of service, helping the team with running food, pouring wine, and up-selling to tables.
- Providing the best hospitality experience.
- Bartender on weekdays and server on weekends for brunch and dinner.
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Trained new servers in restaurant procedures and customer service standards.
- Handled multiple tables simultaneously with high service quality.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
Lead Server
1 Year 5 Months- Train all new servers, greet tables, taking drink and food orders.
- Handling a 12 table section during the Pantages Theater rush.
- Releasing servers and bussers after the rush.
Server
1 Year 10 Months- Italian/Japanese cuisine, fine dining atmosphere.
- Greeting table, explaining the menu and specials for the night.
- Taking drink and food orders.
- Using the steps of service, helping the team with running food, pouring wine, and up-selling tables.
- Implemented suggestions for menu improvements based on customer feedback.
Breakfast Server/Room Service
2 Years 3 Months- Setting up every morning for breakfast, greeting and serving all tables.
- Taking room service orders, breaking down, and cleaning up at the end of breakfast shift.
- Worked dinner shifts, taking orders, explaining the menu and restaurant cuisine, steps of service.
Education
Associate of Arts - Culinary
Skills
CUSTOMER SERVICE
POS SYSTEMS (MICROS
TOASTED
CLOVER)
Attention to detail
Employee training and development
Relationship building
Interests
Singer
Acting
Theatre
and making good drinks for my friends to try.
PERSONAL INFORMATION
Title: Bartender/Server
Timeline
Lead Server/Bartender
Roxxy Omaha
10.2023 - 04.2025Read More
Server
1912 Benson Bar & Grill
06.2021 - 08.2022Read More
Lead Server
Soprano
10.2018 - 03.2020Read More
Server
Blackship LA
05.2018 - 03.2020Read More
Breakfast Server/Room Service
SBE - Cleo Restaurant (Orlando Hotel)
09.2016 - 12.2018Read More
Metropolitan Community College
Associate of Arts from Culinary
Read More