Tyler Nash
Port Richey ,Florida
Summary
Dynamic Grocery Team Leader at Publix with a proven track record in enhancing customer satisfaction and optimizing operations. Skilled in merchandising strategies and employee coaching, I foster teamwork and resolve conflicts effectively. Recognized for negotiating favorable vendor terms, driving profitability, and maintaining a safe, efficient work environment.
Overview
2026
2026
years of professional experience
Work History
Grocery Team Leader
Publix
2023 - Current
- Continuously sought opportunities for professional development, attending industry conferences and workshops to stay current on trends and best practices.
- Increased customer satisfaction by efficiently managing and organizing grocery department operations.
- Developed strong relationships with vendors to negotiate favorable pricing terms that directly benefited the company''s bottom line.
- Collaborated with store management to develop innovative solutions for improving overall store performance.
- Resolved customer complaints professionally, taking appropriate action to rectify issues and maintain customer loyalty.
- Promoted a safe work environment by enforcing safety protocols and addressing any potential hazards promptly.
- Streamlined ordering processes to minimize out-of-stock situations and reduce waste.
- Optimized product placement on shelves for better visibility and ease of access for customers.
- Monitored team performance regularly, providing constructive feedback and recognition to motivate employees towards excellence.
- Conducted regular staff meetings to communicate expectations, share updates, and encourage teamwork within the department.
- Mentored new employees, providing comprehensive training on store policies, procedures, and best practices.
Dairy Clerk
Publix
2021 - 2023
- Trained new dairy clerks on rotation systems, product management and customer service.
- Supported store reputation for quality by adhering to strict food safety guidelines during daily operations.
- Dealt with payments, invoices and product rotations for Number products.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Delegated tasks and gave direction to team of Number employees within dairy department.
- Inspected equipment and notified appropriate department or store manager of items needing repair.
Customer Service Representative
Publix
01.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Fivay
Hudson, FL05.2022
Skills
- Stock rotation
- Task delegation
- Merchandising strategies
- Scheduling coordination
- Employee coaching
- Promotion planning
- Customer service and assistance
- Supply level management
- Visual merchandising
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Team leadership
Timeline
Customer Service Representative
Publix
01.2020 - 06.2021
Grocery Team Leader
Publix
2023 - Current
Dairy Clerk
Publix
2021 - 2023
Fivay