Dedicated leader with strong communication and conflict resolution skills. Experienced in training, scheduling, and performance management, ensuring high-quality service and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager
Chipotle
Reading, Pennsylvania
01.2024 - Current
Oversaw daily restaurant operations, ensuring smooth workflow and service delivery.
Trained and mentored staff, improving service quality and team collaboration.
Implemented training programs for new employees on food safety procedures.
Developed schedules for staff to optimize labor costs and coverage.
Enforced health and safety regulations to maintain a safe working environment.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Created schedules and monitored payroll to remain within budget.
Administered employee discipline through verbal and written warnings.
Developed team-building activities that fostered collaboration and positive work environment.
Service Leader
Chipotle
Reading, Pennsylvania
11.2022 - 01.2024
Collaborated with senior leadership to develop short-term and long-term goals for the business.
Established daily, weekly, and monthly goals with actionable plans to drive team focus.
Motivated teams through recognition and rewards for outstanding performance.
Implemented processes and procedures to keep employees on task and maintain smooth workflow.
Reviewed customer feedback to identify critical service capabilities for immediate enhancement.