Tyrah Steward
West Palm Beach
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
EH cardiovascular Institute of palm beach
Wellington
12.2023 - Current
- Greeted patients and visitors warmly upon arrival at the cardiovascular institute.
- Managed appointment scheduling using electronic health record systems efficiently.
- Collected patient information and verified insurance details during check-in process.
- Answered phone calls promptly, addressing patient inquiries and concerns effectively.
- Assisted medical staff by preparing patient charts for upcoming appointments.
- Processed medical records and maintained confidentiality according to HIPAA regulations.
- Handled billing inquiries and facilitated payment processing for services rendered.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
Medical Front Office Receptionist
Jean Pierre Awaida MD
Delray Beach
05.2022 - 11.2023
- Managed patient scheduling and appointment confirmations efficiently.
- Coordinated patient check-in and check-out procedures daily.
- Processed insurance claims and verified patient coverage accurately.
- Maintained organized electronic health records for easy access.
- Communicated effectively with patients regarding services and policies.
- Handled incoming calls, directing inquiries to appropriate staff members.
- Assisted with billing inquiries and resolved patient payment issues promptly.
- Organized medical files and ensured compliance with privacy regulations.
- Performed data entry accurately into the practice's EMR system as needed.
- Set up appointments for physician visits and procedures using calendar software.
Team Lead
Target
West Palm Beach
05.2020 - 05.2022
- Led team in daily store operations and customer service excellence.
- Trained and mentored new employees on company policies and procedures.
- Coordinated inventory management to ensure product availability and organization.
- Implemented scheduling strategies to optimize staff coverage during peak hours.
- Assisted in developing promotional displays to enhance customer engagement.
Education
Associate of Science - Nursing
Medical Institute of Palm Beach
West Palm Beach, Florida 03.2026 - 05.2026
Skills
- Patient care
- Medical terminology
- Electronic health records
- Appointment management
- Customer service
- Health insurance processing
- Medical billing
- Team collaboration
- Insurance claims
- Patient reception management
- Appointment scheduling
- HIPAA compliance
- Telephone etiquette
- Documentation
- EMR / EHR
- Microsoft office
- Patient registration
- Front desk operations
- Insurance verification
- Appointment setting
- Medical records management
- Payment collection
- Medical charting
- Office administration
- Medical office administration
- HIPAA guidelines
- Outpatient care
- Co-payment collection
- Referral verification
- Record processing
- Reminder calls
- Letter preparation
Timeline
Associate of Science - Nursing
Medical Institute of Palm Beach
03.2026 - 05.2026
Medical Receptionist
EH cardiovascular Institute of palm beach
12.2023 - Current
Medical Front Office Receptionist
Jean Pierre Awaida MD
05.2022 - 11.2023
Team Lead
Target
05.2020 - 05.2022