Tysheena Anderson
Customer Service
Stone Mountain,GA
Summary
Experienced administrative professional with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Experienced administrative clerk with over fifteen years of experience in customer service and hospitality. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Clerk
USPS
Peachtree City, GA
09.2017 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
Associate of Applied Science - Medical Assisting
ECPI University
Virginia Beach, VA 08.2008 - 04.2010
Skills
Mail processing
Relationship building
Sales expertise
Telephone etiquette
Product and service sales
Administrative support
Customer satisfaction
Cash Handling
Cash Management
Sorting and labeling
Strategic Planning
Timeline
Clerk
USPS
09.2017 - Current
Associate of Applied Science - Medical Assisting
ECPI University
08.2008 - 04.2010