Tyteanna Cook
Phoenix,IL
Summary
Dynamic professional with a proven track record at Coopers Hawk Winery & Restaurant, excelling in team management and office software efficiency. Professional with strong background in office management.
Skilled in problem-solving and communication, adept at driving projects to completion with exceptional attention to detail and a focus on surpassing objectives.
Strong organizational skills, effective communication, and collaborative approach ensure reliable support and team success.
Overview
6
6
years of professional experience
Work History
Assistant Office Manager
Coopers Hawk Winery & Restaurant
04.2024 - Current
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
Event Coordinator
Coopers Hawk Winery & Restaurant
06.2022 - Current
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Brainstormed and implemented creative event concepts and themes.
Salon Manager
Self-employeed
08.2018 - 04.2024
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
Education
High School Diploma -
Thornton Township High School
Harvey, IL06-2015
Skills
- Training and coaching
- Scheduling and calendar management
- Data inputting
- Problem-solving abilities
- Multitasking
- Team Management
- Office management software
- MS Office Suite
- Time management abilities
- Communication Skills
Timeline
Assistant Office Manager
Coopers Hawk Winery & Restaurant
04.2024 - Current
Event Coordinator
Coopers Hawk Winery & Restaurant
06.2022 - Current
Salon Manager
Self-employeed
08.2018 - 04.2024
High School Diploma -
Thornton Township High School
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