Ui Lee
San Antonio
Summary
Results-driven General Manager with expertise in enhancing team performance, operational management, and customer service excellence.
Overview
11
11
years of professional experience
Work History
General Manager
bb.q Chicken
San Antonio
01.2023 - Current
- Managed daily operations of high-volume chicken restaurant.
- Ensured adherence to food safety and quality standards.
- Led staff training programs to enhance team performance.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to ensure operational efficiency and budget compliance.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales and generated reports to inform strategic business development planning.
- Coordinated activities across departments to optimize production, pricing, and sales strategies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Sous Chef
Silo Elevated Cuisine
San Antonio
02.2016 - 10.2022
- Developed menu items and seasonal offerings to elevate dining experiences.
- Coordinated kitchen staff to optimize food preparation and service flow.
- Managed inventory levels to ensure quality ingredients were always available.
- Trained new kitchen personnel on food safety and proper cooking techniques.
- Oversaw daily kitchen operations to uphold high culinary standards and consistency.
- Collaborated with Executive Chef to create innovative dishes for special events.
- Monitored inventory levels to ensure adequate supplies on hand.
- Executed catered events, ensuring seamless operation from planning to delivery.
Sushi Chef
Sushihana
San Antonio
02.2015 - 01.2016
- Crafted sushi rolls using fresh ingredients and traditional recipes, delivering authentic dining experiences.
- Coordinated multiple orders during peak hours to maintain service efficiency and customer satisfaction.
- Managed inventory of raw fish, rice, and essential supplies to ensure freshness and availability.
Education
High School Diploma -
Tom C. Clark High School
San Antonio, TX06-2010
Skills
- Budget management
- Financial oversight
- Supply chain management
- Food safety compliance
- Staff training
- Customer relationship management
Languages
English
Full Professional
Korean
Full Professional
Spanish
Limited
Timeline
General Manager
bb.q Chicken
01.2023 - Current
Sous Chef
Silo Elevated Cuisine
02.2016 - 10.2022
Sushi Chef
Sushihana
02.2015 - 01.2016
High School Diploma -
Tom C. Clark High School