ULI ULLAH

• Customer service by establishing guest first culture.
• Solving each guest experience by taking needful corrective actions and ensuring guest Return
• Led daily store operations, balancing customer satisfaction, team productivity and operational excellence while maintaining compliance with company policies, audits and legal requirements
• Ensuring Dunkin Donuts and food safety standard and compliance and maintaining high product quality and restaurant cleanliness
• In a first paced environment, hiring, onboarding, coaching and motivating and recognizing team for working efficiently and smoothly.
• For upcoming every new window, prepare the store and train members.
• Implemented strategies to improve employee retention rates through effective engagement and support.
• Prepared daily tasks for team members to ensure smooth and efficient store operations.
• Making work schedule and preparing payroll weekly.
• Daily and weekly Monitor store performance compared to last year by preparing daily report, identifying the shrinkage and needful changes for improvement.
• Managing and maximizing stores profit by controlling food and labor cost, maintenance cost and other cost

• Prepare annual Internal Audit plan for top management and audit committee.
• Conduct audit regular basis on operation (Production, Distribution, Sales, Procurement and all other processes of the company) according approved audit plan.
• Performed risk and control assessments and developed Standard Operating Procedures (SOPs) for system development, cost control, and loss prevention.
• Led audit team to execute audits on schedule according to approved audit plan.
• Conduct retail chain audit on 1500 plus retails shop
• Performed international audits to assess compliance and operational efficiency.
• Achieved Award: Employee of the year-2022 for best of cost savings and value added report.

GPA: CGPA:2.81 out of 4