Ulysses Gonzales
Alexandria,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle Mexican Grill
10.2023 - Current
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Enhanced grilling efficiency by maintaining clean and organized workstations.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cook
UVA Health
03.2023 - 07.2023
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Streamlined kitchen operations with effective communication and collaboration among team members.
Maintenance Crew Member
Marriott
02.2019 - 08.2022
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Enhanced guest satisfaction by promptly addressing inquiries and providing exceptional service.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
GED -
GED Testing Service
Washington DC02.2022
Skills
- Fluent in Spanish
- Food handling
- Cooking
- Customer Service
- Food Preparation
- Food presentation
Certification
Servsafe Certification
Timeline
Service Manager
Chipotle Mexican Grill
10.2023 - Current
Cook
UVA Health
03.2023 - 07.2023
Maintenance Crew Member
Marriott
02.2019 - 08.2022
GED -
GED Testing Service
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