Ulysses Sanchez
Milton,DE
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
27
27
years of professional experience
Work History
Front Desk Agent
Brighton suites hotel
Rehoboth Beach, Delaware
06.2019 - 10.2024
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
Exxon Mobil
Shift leader
Danville, Pennsylvania
05.2015 - 03.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Parts Man/Driver, Warehouse Orders
Pepboys Parts And Auto
Bristol, Pennsylvania
01.1998 - 12.2014
- Maintained inventory of parts, tools and equipment to ensure adequate stock levels.
- Conducted regular inspections of existing parts to identify defects or malfunctions.
- Received and processed customer orders for spare parts.
- Performed research to source new suppliers for various parts.
- Ensured that all parts were stored in a secure location with proper labeling.
- Provided technical support and advice to customers regarding part compatibility and installation.
- Developed relationships with vendors to negotiate the best prices on parts.
- Created detailed reports on part usage, cost, supplier performance and other related data points.
- Established effective working relationships with colleagues across departments.
Education
High School Diploma -
Bristol High School
Bristol, Pennsylvania06-1999
Skills
- Lobby oversight
- Report Generation
- Safety and security procedures
- Credit and cash payments
- Automated telephone systems
- Room assignments
- Registration processing
Timeline
Front Desk Agent
Brighton suites hotel
06.2019 - 10.2024
Exxon Mobil
Shift leader
05.2015 - 03.2019
Parts Man/Driver, Warehouse Orders
Pepboys Parts And Auto
01.1998 - 12.2014
High School Diploma -
Bristol High School