Ursula Ibarra
Westminster,CO
Summary
Driven and accomplished Broker Associate with successful sales background and exceptional customer relations skills. Highly persuasive in marketing and showing properties and closing sales. Well-versed in entire sales lifecycle and closing processes.
Overview
20
20
years of professional experience
Work History
Broker Associate
West and Main Homes
09.2019 - Current
- Negotiated complex real estate transactions for successful closings, ensuring a positive experience for all parties involved.
- Evaluated property values using comparative market analysis techniques to advise clients on pricing strategies.
- Coordinated seamless transaction processes by working closely with mortgage lenders, title companies, and inspectors throughout the sale process.
- Managed client relationships via email, text and telephone to stay in frequent contact and maintain trust throughout sales process.
- Completed training programs to remain updated and further develop proficiency of important industry information.
Broker Associate
RE/MAX Alliance
06.2018 - 08.2019
- Prepared contracts and related documentation according to strict standards.
- Negotiated favorable contract terms for clients, securing the best possible purchase prices and conditions.
- Maintained up-to-date knowledge of local market trends, using this information to advise clients on pricing strategies that would maximize their profits or minimize their costs when buying or selling properties.
PMO Project Manager
CenturyLink formerly Level3 Communications
09.2016 - 06.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Reported regularly to managers on project budget, progress, and technical problems.
Front Desk Manager
Pura Vida Fitness & Spa
01.2016 - 09.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw front desk operations, focusing on the overall Club reputation, staff productivity, and operational efficiency.
Data Information Specialist
CenturyLink
03.2005 - 10.2014
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted patrons with complex research inquiries, providing expert guidance and personalized support throughout the process.
- Increased operational efficiency through the automation of routine tasks using custom scripts and tools.
- Managed sensitive information securely while adhering to strict compliance requirements and industry best practices.
Customer Service Specialist
Qwest
08.2004 - 03.2005
- Managed high call volume while maintaining a courteous and professional demeanor.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Education
Broker Associate -
Colorado RE School
01.2018
Business Administration And Management
Regis University
Denver, CO01.2010
High School Diploma -
Westminster High School
Westminster, CO01.2003
Skills
- Goal-Oriented
- Relationship Management
- Negotiation
- Sales strategy development
- Multi-tasking
- Project Management
- Compliance Monitoring
- Customer service expertise
- Strong Organization
- Help Desk Support
Affiliations
- NAR - National Association of Realtors
- DMAR - Denver Metro Association of Realtors
Work Preference
Work Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureWork from home optionCareer advancementTimeline
Broker Associate
West and Main Homes
09.2019 - Current
Broker Associate
RE/MAX Alliance
06.2018 - 08.2019
PMO Project Manager
CenturyLink formerly Level3 Communications
09.2016 - 06.2018
Front Desk Manager
Pura Vida Fitness & Spa
01.2016 - 09.2016
Data Information Specialist
CenturyLink
03.2005 - 10.2014
Customer Service Specialist
Qwest
08.2004 - 03.2005
Broker Associate -
Colorado RE School
Business Administration And Management
Regis University
High School Diploma -
Westminster High School
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