Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Usama Asfoor

Plano,TX

Summary

5+ years of server experience. Aiming to leverage a proven knowledge of conflict resolution, customer communications, and customer satisfaction skills to successfully fill the Server/bartender role at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Mexican Sugar
Plano, TX
12.2023 - Current
  • Conducted training for new servers.
  • Maintained pristine table cleanliness during guest's stay
  • Multi-tasking while taking care of 30+ guests
  • Explained menu items, describing ingredients and cooking methods.
  • Built great team relationships with co-workers

Server

Seasons 52
Plano, TX
07.2022 - 11.2023
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Presented menus and answered questions regarding items.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Server

PF Changs Restaurant
Emeryville, CA
03.2021 - 02.2022
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new servers.
  • Provided excellent customer service to ensure satisfaction.

General Manager

Macaroni grill
Frisco, TX
09.2018 - 02.2020
  • Started as server, taking care of guests and providing great dine in experience, and later proved my work ethic to get promoted as a bartender, in order to show the leadership skills needed in order to become the general manager of the location
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.

Server

California pizza kitchen
Frisco, TX
01.2016 - 08.2018
  • Was responsible for greeting guests, taking orders, refilling drinks, and keeping a clean work environment
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Education

Software engineering Computer science Candidate - Humanities, Business management, Accounting

University of Texas at Arlington
Arlington, TX
06.2024

MCIS Cybersecurity - School of Information

University of California-Berkeley
Berkeley, CA
12-2023

Skills

  • Communication skills
  • Money handling
  • Shift leader
  • Greeting skills
  • Task organizing
  • Texas Food handlers certificate
  • TABC - Texas alcohol and Beverage Comission

Certification

  • Texas Food handlers certificate
  • TABC - Texas alcohol and Beverage Comission

Timeline

Server

Mexican Sugar
12.2023 - Current

Server

Seasons 52
07.2022 - 11.2023

Server

PF Changs Restaurant
03.2021 - 02.2022

General Manager

Macaroni grill
09.2018 - 02.2020

Server

California pizza kitchen
01.2016 - 08.2018

Software engineering Computer science Candidate - Humanities, Business management, Accounting

University of Texas at Arlington

MCIS Cybersecurity - School of Information

University of California-Berkeley

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Usama Asfoor