Usha Deodat
Jamaica ,NY
Summary
Dynamic Teller Supervisor at Ridgewood Savings Bank with expertise in cash management and customer engagement. Proven track record in enhancing branch performance through effective staff training and personalized service. Skilled in regulatory compliance and adept at resolving conflicts, fostering loyalty, and driving sales growth through strategic cross-selling initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Teller Supervisor
Ridgewood Savings Bank
05.2014 - 10.2016
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Supported team inquiries by maintaining comprehensive understanding of bank offerings, protocols, and compliance standards.
- Promoted bank's products and services by consistently cross-selling to customers.
- Boosted overall branch performance by developing strong relationships with customers and providing personalized service.
Customer Service Representative
Ridgewood Savings Bank
05.2005 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Business Administration And Management
St Joesph’s University
Brooklyn, NY05.2018
Skills
- Cash handling and management
- Customer engagement
- Professionalism and ethics
- Staff training and development
- Motivational techniques
- Sales and Cross-selling
- Regulatory compliance awareness
- Financial record keeping
Certification
Public Notary
Timeline
Teller Supervisor
Ridgewood Savings Bank
05.2014 - 10.2016
Customer Service Representative
Ridgewood Savings Bank
05.2005 - 10.2016
Business Administration And Management
St Joesph’s University
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