Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Usha Gautam

Harrisburg,PA

Summary

Dynamic leader with proven expertise in team management and workflow coordination, honed at Variety Store and McDonald's. Excelled in coaching new hires, enhancing team performance by fostering a culture of mentoring. Demonstrated exceptional multi-tasking and time management strengths, ensuring operational excellence and customer satisfaction. Skilled in verbal and written communication, adept at driving results through effective team collaboration. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Overview

3
3
years of professional experience

Work History

Cashier Team Lead

Variety Store
04.2021 - 06.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Trained team members on cash register operation and cash handling.

Cashier

McDonald's
03.2020 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

High School Diploma -

Harrisburg Area Community College
Harrisburg, PA
03.2025

High School Diploma -

Susquehanna Twp High School
Harrisburg, PA
06.2023

Skills

  • Team Management
  • New Hire Training
  • Workflow Coordination
  • Coaching and Mentoring
  • Multi-tasking skill
  • Store opening/closing procedures
  • Time management strength
  • Verbal/written communication

Languages

Nepali
Native or Bilingual
English
Native or Bilingual
Hindi
Full Professional

Timeline

Cashier Team Lead

Variety Store
04.2021 - 06.2023

Cashier

McDonald's
03.2020 - 01.2021

High School Diploma -

Harrisburg Area Community College

High School Diploma -

Susquehanna Twp High School
Usha Gautam