VALANDREA ELLIOTT-FRAZIER
Detroit,MI
Summary
Dedicated mail carrier with a proven track record in safe vehicle operation and efficient mail delivery. Expertise in addressing customer needs and maintaining compliance with postal regulations.
Overview
39
39
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
Warren, Michigan
10.2018 - 05.2025
- Delivered mail accurately and on time to homes and businesses.
- Delivered mail with a focus on friendly customer interactions to foster positive relationships.
- Delivered packages and letters to residential customers.
- Sorted mail efficiently to ensure timely delivery according to route and customer address.
- Sorted and prepared mail to support efficient daily route planning.
- Collected outgoing mail from designated locations for timely dispatch.
- Addressed customer inquiries and resolved service concerns to enhance customer satisfaction.
- Operated postal vehicles safely while following traffic laws and postal regulations.
- Scanned packages to ensure accurate delivery tracking.
Mail Carrier
United States Postal Service, USPS
Winter Haven, Florida
04.2014 - 10.2018
- Ensured timely mail delivery to customers while providing exceptional customer service to enhance customer satisfaction.
- Delivered mail accurately and efficiently to residential and business addresses.
- Delivered packages and letters to residential customers.
- Scanned packages to ensure accurate delivery tracking and timely updates for customers.
- Organized mail for efficient delivery based on addresses to be delivered according to route and customer address.
- Loaded mail onto delivery truck for routes onto truck for delivery route, ensuring organized and efficient transport.
- Delivered special-handling mail such as certified, insured, registered, and express items.
- Operated postal vehicles while adhering to safety regulations and traffic laws.
Warehouse Worker
Amazon Sort Center
Davenport, Florida
06.2015 - 05.2018
- Operated material handling equipment to facilitate timely package movement.
- Used pallet jacks to move items to and from warehouse locations.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Collaborated with team members to enhance workflow processes and reduce delays.
- Secured items by wrapping them in protective materials to prevent damage during transport.
- Preserved safe work environment by maintaining clean workstations and pallet area..
Mail Carrier
United States Postal Service, USPS
Detroit, Michigan
03.1994 - 04.2014
- Delivered mail to residential and commercial locations, ensuring timely receipt and customer satisfaction.
- Navigated various neighborhoods while adhering to scheduled delivery times.
- Provided friendly customer service during deliveries, enhancing customer experience and fostering positive relationships.
- Scanned packages for delivery tracking.
- Verified accuracy of addresses before delivering packages.
- Sorted mail to be delivered according to route and customer address.
- Sorted and sequenced mail for delivery, improving organization and efficiency in route execution.
- Supported other carriers by covering their routes during busy times.
- Operated a vehicle in accordance with safety regulations.
- Secured recipient signatures for registered mail to ensure accountability. from recipients of registered mail items.
Teller/Head Teller
First Federal Savings Bank and Trust
Eastpointe, Michigan
06.1987 - 03.1994
- Managed cash drawer and ensured proper balancing throughout the day.
- Processed customer transactions accurately and efficiently at a financial institution.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency efficiently, achieving accuracy with minimal errors.
- Maintained compliance with banking regulations and internal policies consistently.
- Assisted customers with account inquiries, ensuring resolution and satisfaction.
- Trained new tellers on policies, procedures, and customer service standards.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler’s checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified fraudulent activity or suspicious behavior; immediately reported it to management.
- Counted currency, coins, and checks to prepare for deposits and shipments.
- Identified transaction errors when debits and credits did not balance.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Managed daily team schedules and ensured adequate staffing for shifts.
Shoe Sales/Manager
Winkelmans
Southfield, Michigan
09.1986 - 11.1989
- Oversaw daily operations of the sales department, supervising staff and ensuring efficient workflow.
- Monitored inventory levels and collaborated with the supply chain for optimal stock management.
- Conducted performance reviews to motivate and guide team members, fostering a supportive work environment.
- Built and maintained relationships with key clients to enhance customer loyalty and retention.
- Performed sales consultations and educated clients on products and services.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained accurate records of stock levels and product ordering.
- Operated cash register efficiently for customer transactions.
- Assisted customers with product inquiries and selections.
- Processed returns and exchanges according to store policies.
- Handled cash, credit, and gift card transactions accurately.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints with empathy and professionalism.
- Reconciled cash drawers at end of each shift to ensure accuracy of transactions. at the end of each shift.
- Informed customers about in-store promotions or pricing specials.
Education
High School Diploma -
Cass Technical High School
Detroit, MI06-1985
Associate of Applied Science - Business Administration
Wayne County Community College
Detroit, MISkills
- Mail distribution
- Route optimization
- Parcel tracking
- Mail sorting
- Postal vehicle operation
- Safety regulations
- Client relations
Timeline
Mail Carrier
United States Postal Service, USPS
10.2018 - 05.2025
Warehouse Worker
Amazon Sort Center
06.2015 - 05.2018
Mail Carrier
United States Postal Service, USPS
04.2014 - 10.2018
Mail Carrier
United States Postal Service, USPS
03.1994 - 04.2014
Teller/Head Teller
First Federal Savings Bank and Trust
06.1987 - 03.1994
Shoe Sales/Manager
Winkelmans
09.1986 - 11.1989
High School Diploma -
Cass Technical High School
Associate of Applied Science - Business Administration
Wayne County Community College