Valarie Dove
St. Petersburg,FL
Summary
Results-driven professional with expertise in office management and logistics. Proven ability to enhance communication and streamline processes for executive teams. Skilled in risk management and strategic planning, ensuring alignment between client needs and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
North Redington Ambassador Resort
09.2025 - Current
- Manage executive calendars, scheduling meetings and coordinating travel arrangements efficiently.
- Assist in preparing reports and presentations for management review and decision-making processes.
- Maintain accurate records of correspondence and documentation for internal and external communications.
- Support onboarding process by organizing training sessions and preparing necessary materials for new hires.
- Handle logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
Senior Client Relationship Partner
JPMorgan Chase
02.2021 - Current
- Cultivate strong client relationships to enhance satisfaction and retention.
- Led cross-functional teams in developing tailored financial solutions for diverse client needs.
- Analyze client portfolios to identify growth opportunities and mitigate risks effectively.
- Streamline communication processes between clients and internal stakeholders, improving response times.
- Implement efficient processes for managing client requests, reducing response times and enhancing satisfaction levels.
Help Desk Technician
JPMorgan Chase
01.2018 - 02.2021
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
- Diagnosed and troubleshot network connectivity problems to maintain operational efficiency across departments.
- Collaborated with cross-functional teams to implement system upgrades and enhance user experience.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Escalations Specialist, Compliance
JPMorgan Chase
01.2015 - 02.2018
- Managed escalated compliance issues, ensuring adherence to regulatory standards and internal policies.
- Provided coaching and guidance to team members on handling difficult customer situations, leading to increased resolution rates.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained compliance with company policies and regulatory requirements through careful monitoring of escalations processes.
Education
Bachelor of Science - Computer And Information Systems Security
Southern New Hampshire University
Hooksett, NH05-2029
Skills
- Office management
- Quality control
- Strategic planning
- Logistics and schedule management
- Risk management
- Database management
Certification
- Lean Six Sigma Green Belt - August 2019
Timeline
Executive Administrative Assistant
North Redington Ambassador Resort
09.2025 - Current
Senior Client Relationship Partner
JPMorgan Chase
02.2021 - Current
Help Desk Technician
JPMorgan Chase
01.2018 - 02.2021
Escalations Specialist, Compliance
JPMorgan Chase
01.2015 - 02.2018
Bachelor of Science - Computer And Information Systems Security
Southern New Hampshire University