Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Valencia Brown

Sumter,SC

Summary

Seasoned Pharmacy Technician with a proven track record at CVS Pharmacy, excelling in medication dispensing and workflow optimization. Demonstrated ability to enhance pharmacy operations through effective team collaboration and problem-solving skills, ensuring accuracy and regulatory compliance. Achieved significant improvements in prescription processing efficiency and customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
03.2021 - Current
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Entered and processed patients' prescriptions
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Developed and implemented improvements to pharmacy organization system.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment

Pharmacy Technician

Walmart
11.2019 - 10.2021
  • Counted and labeled prescriptions with correct item and quantity.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Education

Bachelor of Pharmaceutical Sciences - Pharmaceutical Sciences

University of South Carolina - Columbia
Columbia, SC

Skills

  • Order Verification
  • Insurance Verification
  • Drug Inventory Management
  • Medication Dispensing (Manual and automated medication dispensing)
  • Workflow Optimization
  • Regulatory Compliance
  • Insurance Billing
  • OTC Recommendations
  • Interpreting and Processing Medication Orders
  • Team Collaboration
  • Medicare and Medicaid process
  • Aseptic Techniques
  • Problem-solving skills
  • Answering customer questions
  • Drug safety

Certification

  • PhT - Pharmacy Technician


Timeline

Pharmacy Technician

CVS Pharmacy
03.2021 - Current

Pharmacy Technician

Walmart
11.2019 - 10.2021

Bachelor of Pharmaceutical Sciences - Pharmaceutical Sciences

University of South Carolina - Columbia

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Valencia Brown