Valeria Baroni Lanz
Orlando,FL
Summary
Proven Administrative Assistant Manager with a track record of enhancing productivity and streamlining workflow processes for Central Florida Advisor Group. Skilled in office administration and relationship building, successfully managed over 1000 agents, boosting overall performance. Expert in problem-solving and staff training, significantly improved customer and employee satisfaction.
Overview
2
2
years of professional experience
Work History
Administrative Assistant Manager
Central Florida Advisor Group
08.2023 - Current
- Manage an office that handles more than 1000 agents, and their customers.
- Prepare and deliver production reports from sales for more than 1000 agents every week
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Organized events for more than 500 agents
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Host and manage a weekly training via Zoom for more than 500 agents about the products of the company
Host
Cracker Barrel Restaurant
08.2022 - 01.2023
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Associate of Science - Nursing
Valencia College
Orlando, Fl05.2027
High School Diploma -
Freedom High School
Orlando, FL05.2023
Skills
- Office Administration
- Verbal Communication
- Compliance Monitoring
- Relationship Building
- Records Management
- Meeting planning
- Complaint resolution
- Product Knowledge
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Administrative Assistant Manager
Central Florida Advisor Group
08.2023 - Current
Host
Cracker Barrel Restaurant
08.2022 - 01.2023
Associate of Science - Nursing
Valencia College
High School Diploma -
Freedom High School
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