Valeria Castillo
Garland,TX
Summary
Experienced in coordinating patient care and managing scheduling needs within a healthcare environment, demonstrating strong organizational skills. Conducted regular audits of patient accounts to ensure compliance with regulations, enhancing accuracy in billing and insurance processes. Provided leadership and training to new staff, fostering a knowledgeable team capable of delivering quality service. Proficient in maintaining confidentiality and adhering to HIPAA regulations while managing sensitive information.
Overview
7
7
years of professional experience
Work History
Office Manager
Magnolia Dentistry
Garland, TX
06.2024 - Current
- Coordinated with dental providers regarding patient care and scheduling needs.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Office Manager
Sigma Dental Specialists
Dallas, TX
02.2023 - 03.2024
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Monitored inventory of dental supplies and placed orders when necessary.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
Bryan Place Dental
Dallas, TX
02.2018 - 09.2021
- Aging
- Verifying Insurance
- Schedule coordinator
- Check out
- Overseeing front desk
Education
South Garland High School
Garland, TXSkills
- Team leadership
- Patient care
- Insurance billing and aging
- Patient account auditing
- Insurance verification
- Schedule management
- Bilingual
- Oral communication
- Treatment Planning
- Workflow coordination
- Employee training
- Marketing management
Timeline
Office Manager
Magnolia Dentistry
06.2024 - Current
Office Manager
Sigma Dental Specialists
02.2023 - 03.2024
Assistant Manager
Bryan Place Dental
02.2018 - 09.2021
South Garland High School