Valeria Espericueta
Brownsville,TX
Summary
Accomplished 5 years of customer service experience, demonstrating strong work ethic and empathy. Fluent in bilingualism, Skilled in training, significantly enhancing team performance and operational efficiency.
Overview
5
5
years of professional experience
Work History
Bilingual Call Center Representative
Maximus
Edinburg, TX
12.2022 - Current
- Maintained up-to-date knowledge of company policies and procedures, ensuring proper guidance for customers during calls.
- Increased efficiency in handling customer inquiries by maintaining organized records of call logs and notes for easy access during future interactions.
- Handled escalated calls professionally, using effective conflict resolution techniques to reach satisfactory outcomes for all parties involved.
Bilingual Call Center Representative
Manpower Staffing
Mcallen, Tx
06.2022 - 12.2022
- Consistently exceeded monthly targets for calls answered per hour without sacrificing quality or attention to detail.
- Utilized bilingual abilities to translate documents and correspondence for colleagues, enhancing internal communication processes within the organization.
- Supported clients by troubleshooting technical issues, leading to an increase in successful resolutions on the first call attempt.
Server
Johnny Rockets Restaurant
Brownsville, TX
01.2021 - 04.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Hostess
Rosie's Cantina
Huntsville, AL
03.2020 - 01.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Cashier
Capistran
Brownsville, TX
01.2019 - 02.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Education
Associate of Arts - Early Childhood Education
Texas Southmost College
Brownsville, TX05.2024
High School Diploma -
James Pace Early College High School
Brownsville, TX06.2022
Skills
- Strong Work Ethic
- Empathy and patience
- Bilingual
- Customer Service
- Training experience
- Flexible Schedule
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Call Center Representative
Maximus
12.2022 - Current
Bilingual Call Center Representative
Manpower Staffing
06.2022 - 12.2022
Server
Johnny Rockets Restaurant
01.2021 - 04.2022
Hostess
Rosie's Cantina
03.2020 - 01.2021
Cashier
Capistran
01.2019 - 02.2020
Associate of Arts - Early Childhood Education
Texas Southmost College
High School Diploma -
James Pace Early College High School