Valeria Estrada
Orlando,FL
Summary
Compassionate professional with background in personal care and service. Known for high productivity and efficient task completion, ensuring client satisfaction and well-being. Skilled in empathetic communication, time management, and adaptive problem-solving strategies. Excel at using patience, active listening, and interpersonal skills to build trust and foster positive relationships.
Overview
1
1
year of professional experience
Work History
Online Personal Shopper
Walmart
Orlando, FL
10.2023 - Current
- Suggested comparable products to replace out-of-stock items.
- Secured and stored items until customer pickup.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Operated equipment and machinery according to safety guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Greeted and assisted customers to foster positive experiences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Identified customer needs by asking questions and advising on best solutions.
Education
High School Diploma -
AGMU
Orlando, FLSkills
- Product picking
- Patience and empathy
- Customer service
- Attention to detail
- Organization
- Telephone etiquette
- Complaint resolution
- Strong teamwork
- Stress management
- Grammar
- Prioritization
- Bilingual (Spanish)
Timeline
Online Personal Shopper
Walmart
10.2023 - Current
High School Diploma -
AGMU