Valeria Garza
Edinburg,TX
Summary
Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony.
Overview
2
2
years of professional experience
Work History
Shift Leader
Chick-fil-A
Edinburg, TX
04.2022 - 01.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised team of CFA during daily shifts, ensuring efficient operation and customer satisfaction.
- Utilized POS systems efficiently for order processing and inventory management.
- Assisted in training new employees on shift operations.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
Education
Some College (No Degree) - Education
UTRGV
Edinburg, TXSkills
- Customer service
- Employee training
- Team leadership
- POS system operation
- Staff supervision
- Shift checklists
- Conflict resolution
- Task delegation
- Time management
Languages
English
Professional
Spanish
Professional
Timeline
Shift Leader
Chick-fil-A
04.2022 - 01.2024
Some College (No Degree) - Education
UTRGV