Valeria Mendez Camacho
San Bernardino,CA
Summary
Dynamic Shift Leader with a proven track record at Burger King, excelling in customer service and staff supervision. Demonstrated ability to resolve complaints, enhance team collaboration, and ensure operational compliance. Skilled in cash handling and training, fostering a positive work environment. Achieved a significant improvement in customer satisfaction and team efficiency.
Overview
3
3
years of professional experience
Work History
Shift Leader
Burger King
10.2021 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Performed cash handling duties such as counting money, operating cash registers, and processing payments from customers.
- Counted and balanced cash drawer at the beginning and end of shift.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Upheld company standards and compliance requirements for operations.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Assisted in training new employees on shift operations.
Education
High School Diploma -
Cajon High School
San Bernardino, CA05-2021
Skills
- Customer Service
- Staff Supervision
- Cash Handling
- Team Collaboration and Leadership
- Flexible Schedule
- Shift Paperwork Completion
- Positive Attitude
- Professional Appearance
- Equipment Troubleshooting
- Staff education and training
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Burger King
10.2021 - Current
High School Diploma -
Cajon High School
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