Valeria Navarro
2408 Heathercrest Dr Arlington,TX
Summary
Compassionate Patient Access Specialist known for high productivity and efficient task completion. Skilled in patient registration, insurance verification, and appointment scheduling, ensuring smooth operations within healthcare settings. Excel in communication, problem-solving, and time management, contributing to enhanced patient satisfaction and streamlined access to care.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
Cook Children's Medical Center
Mansfield , TX
2022.11 - Current
- Worked closely with departmental staff members in order to ensure proper coordination of care across multiple departments.
- Provided support to medical staff by obtaining authorizations from insurers for services rendered.
- Maintained accurate records of patient registration information in electronic health record system.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
Medical Receptionist
Cook Children's Orthopedics
Fort Worth , TX
2021.09 - 2022.11
- Greeted patients and checked them in for appointments or meetings.
- Verified insurance coverage and eligibility for services.
- Assisted in training new staff on insurance verification processes and procedures.
- Reviewed patient information to ensure accuracy of data entered into the system.
Front Desk Receptionist
Texas Vascular and Vein Center
Fort Worth , TX
2020.04 - 2021.09
- Greeted visitors and checked them in for appointments or meetings.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Scheduled appointments for patients according to their availability.
- Completed paperwork related to insurance billing processes.
Front Desk Receptionist
Dr.G Clinic
North Richland Hills , TX
2018.09 - 2020.02
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled sensitive information in a confidential manner.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Provided assistance with insurance verification process prior to booking an appointment.
Administrative Assistant
Garland Insulating
Dallas , TX
2017.04 - 2018.08
- Gathered and sorted data for reports and files.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Coordinated support to facilitate general office operations.
Education
Bowie High School
Arlington, TX2016-06
Associate of Arts - Nursing
Tarrant County College District
Fort Worth, TXSkills
- Appointment Scheduling
- Authorization verification
- Insurance Verification
- Front Desk Operations
- Patient Registration
- HIPAA Compliance
- Patient Scheduling
- Co-payment collection
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Access Specialist
Cook Children's Medical Center
2022.11 - Current
Medical Receptionist
Cook Children's Orthopedics
2021.09 - 2022.11
Front Desk Receptionist
Texas Vascular and Vein Center
2020.04 - 2021.09
Front Desk Receptionist
Dr.G Clinic
2018.09 - 2020.02
Administrative Assistant
Garland Insulating
2017.04 - 2018.08
Bowie High School
Associate of Arts - Nursing
Tarrant County College District
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