VALERIA P. MILIANO
CYPRESS,TX
Summary
Dynamic Office Manager at YI LAW GROUP with proven expertise in project management and contract negotiation. Bilingual and well-organized, I successfully streamlined office operations, enhancing efficiency and client communication. My strong attention to detail and leadership skills fostered a productive environment, managing over 300 cases while ensuring exceptional customer relationship management.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Office Manager
YI LAW GROUP
Houston, Texas
02.2021 - Current
- Worked on cases from beginning to end.
- Managed daily office operations and maintained organized workflow systems.
- Coordinated schedules and appointments for attorneys and staff members.
- Implemented office policies to streamline administrative processes and improve efficiency.
- Supervised administrative staff, providing guidance and support in daily tasks.
- Facilitated communication between clients, attorneys, and external partners effectively.
- Developed training materials for new hires to ensure smooth onboarding processes.
- Maintained accurate records of client information and case documentation securely.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Provided training to new hires on office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
MEDICAL DEPARTMENT HEAD/COORDINATOR
TRAN LAW GROUP
01.2011 - 01.2020
- In charge of 300+ cases and coordinating their medical treatment.
- Communicated with clinics, clients, and insurance adjusters in a timely manner.
- Collected medical and billing records
CHIROPRACTIC ASSISTANT
TEXAS SPINAL CARE
01.2007 - 01.2008
- Assisted with physical therapy.
- Managed the front desk.
- Assisted with customer support.
- Managed medical records and filing.
- Translated when needed.
CHIROPRACTIC ASSISTANT
INJURY ASSISTANT CENTER
01.2006 - 01.2007
- Assisted with physical therapy and modalities.
- Managed the front desk.
- Managed medical records and filing.
- Translated when needed.
Education
Diploma - Life Coach
ILD Academy
Miami, FL11-2024
CHIROPRACTIC ASSISTANT CERTIFICATION -
NATIONAL ACADEMY OF CHIROPRACTOR
01.2008
Diploma -
ALIEF HIGH SCHOOL
01.2006
Skills
- Bilingual
- Well organized
- Multi-tasking
- Project management
- Independent work
- Attention to detail
- Proficient in Word
- Proficient in Excel
- Proficient in Filevine
- Proficient in Lawpro
- Strong verbal communication
- Time management
- Office management
- Contract negotiation
- Customer relationship management
- Team leadership
References
Available on request.
Certification
Life Coach
Timeline
Office Manager
YI LAW GROUP
02.2021 - Current
MEDICAL DEPARTMENT HEAD/COORDINATOR
TRAN LAW GROUP
01.2011 - 01.2020
CHIROPRACTIC ASSISTANT
TEXAS SPINAL CARE
01.2007 - 01.2008
CHIROPRACTIC ASSISTANT
INJURY ASSISTANT CENTER
01.2006 - 01.2007
Diploma - Life Coach
ILD Academy
CHIROPRACTIC ASSISTANT CERTIFICATION -
NATIONAL ACADEMY OF CHIROPRACTOR
Diploma -
ALIEF HIGH SCHOOL