Valeria Pujol
Orlando
Summary
Dynamic service professional with extensive experience at Olive Garden Restaurant, excelling in guest satisfaction and team collaboration. Proven ability in upselling strategies and problem-solving, contributing to service excellence. Recognized for training new staff and enhancing operational efficiency, ensuring high-quality service in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Professional
Olive Garden Restaurant
01.2023 - Current
- Managed high-volume workloads while maintaining a strong focus on guest satisfaction.
- Supported cross-functional teams in achieving shared objectives related to service excellence and guest satisfaction goals.
- Assisted in training new employees, sharing knowledge of best practices and company standards.
Server
Piazza Italia
04.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to guest needs.
- Worked with POS system to place orders, and manage bills.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL12-2026
Associate of Arts -
Valencia College
Orlando, FL12-2023
High School Diploma -
Lake Nona High School
Orlando, FL05-2022
Skills
- Upselling strategies
- Inventory Knowledge
- Industry expertise
- Project planning
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team leadership
Certification
- ServSafe Food Handler's Certification
- Microsoft Office Specialist (MOS) Certification
Languages
Spanish
English
Timeline
Service Professional
Olive Garden Restaurant
01.2023 - Current
Server
Piazza Italia
04.2021 - 01.2023
Bachelor of Science - Hospitality Management
University of Central Florida
Associate of Arts -
Valencia College
High School Diploma -
Lake Nona High School
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